We know how important it is for you to be satisfied with your purchase. Suppose, for any reason, the item is damaged or defective. In that case, we will gladly accept returns postmarked within 7 days after delivery. Returns are dealt with on a case-by-case basis.
All return intent must be filed through email at firstname.lastname@example.org within 7 days after receiving your order for assessment and approval.
Here’s a quick return policy checklist for your reference:
VS Tees is not liable for the discrepancies on the returned items if the customer fails to provide proof that the items and the parcel are in good condition and are sealed and signed prior to return.
You can choose one of the following options:
— If your exchange item is unavailable or out of stock, we will proceed to refund you fully in-store credit.
— Shipping fees are non-refundable.
— The customer shall take full responsibility for submitting the correct information.
— VS Tees will not be liable for a refund on an incorrect account number provided by the customer.
— Only regular priced items may be refunded. Sale items cannot be refunded.
A few more things to note:
— VS Tees reserves the right to withhold any refunds, exchanges, or replacements if your original item has not reached our branch/warehouse.
— Voucher codes cannot be re-issued and are non-refundable. If you return an item purchased using a voucher code, only the final paid price (after discount) will be refunded.
— VS Tee’s will issue a return label for all the approved item return and exchange transactions for tracking number purposes. No return label updates, no refunds.
— The customer will be responsible for paying for your shipping costs when returning the item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
— Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Late or missing refunds
— If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, don’t hesitate to get in touch with us at email@example.com.
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